Privacy Policy

Overview

Novéalla("we," "us") provides an AI Executive Headquarters for beauty businesses. This Privacy Policy explains how we collect, use, store, and protect information when you use the Novéalla platform.

Information We Collect

Account information: name, email, company name, and authentication credentials.
Business profile data you provide during onboarding and in your Business Workspace.
Usage data: feature interactions, executive requests, and platform diagnostics.
Billing information processed by Stripe (we do not store full payment card numbers).

How We Use Information

We use your information to:

Provide and operate your Business Workspace and Executive Team.
Maintain Business Memory, reports, and executive briefings for your business.
Process subscriptions, trials, and billing through Stripe.
Send account, security, and service-related communications.
Improve platform reliability, security, and product quality.

Workspace Isolation & Security

Each Business Workspace is isolated. Business Memory, reports, audits, marketing assets, executive decisions, and customer data are never shared between workspaces. We use industry-standard encryption in transit, access controls, and tenant-scoped data storage.

Third-Party Services

We use trusted providers including Stripe (billing), Supabase (authentication and database), and email delivery services. These providers process data according to their own privacy policies and our data processing agreements where applicable.

Your Rights

You may request access, correction, or deletion of your account data by contacting us. You may cancel your subscription at any time before your next billing cycle as described in our Billing & Cancellation Policy.

Cookies & Similar Technologies

We use essential cookies to keep you signed in, remember your preferences, and protect your account. We may use analytics cookies to understand how founders use the marketing site and improve the experience. You can control non-essential cookies through your browser settings.

We do not sell your personal information. For questions about cookies or data use, contact privacy@novealla.com.

Contact

For privacy questions, contact privacy@novealla.com.